This Agreement has been signed between the following parties within the framework of the following terms and conditions.

A. ‘BUYER’; (hereinafter referred to as “BUYER” in the contract)

B. “SELLER”; (hereinafter referred to as “SELLER” in the contract)


ADDRESS: Inegol, Bursa 16400

By accepting this contract, the PURCHASER agrees in advance that he / she will be under the obligation to pay the additional price, such as shipping fee, tax, if any, to the subject of the contract and be informed about this.


In the implementation and interpretation of this contract, the terms written below will express the written explanations against them.

MINISTER: The Minister of Customs and Trade,

MINISTRY: Ministry of Customs and Trade,

LAW: Law No. 6502 on Consumer Protection,

REGULATION: Distance Contracts Regulation (RG: 27.11.2014 / 29188)

SERVICE: The subject of any consumer transaction other than providing goods committed or committed to be made for a fee or benefit,

SELLER: The company acting on behalf or on behalf of the consumer offering or offering goods within the scope of his commercial or professional activities,

BUYER: Real or legal person who acquires, uses or makes use of a good or service for commercial or non-professional purposes,

SITE: The website of the SELLER,

ORDERING PARTY: Real or legal person who requests a good or service on the website of the SELLER,


CONTRACT: This contract concluded between the SELLER and the BUYER,

GOODS: It refers to the movable goods subject to shopping and software, audio, video and similar intangible goods prepared for electronic use.

This Agreement regulates the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product, the qualifications of which are specified below, and the sale price of the product that the BUYER has ordered electronically via the SELLER’s website.

The prices listed and announced on the site are the sales price. Announced prices and promises are valid until updated and changed. The prices announced for a period are valid until the end of the specified period.


Address: Yeniceköy Mahallesi Mobilya Caddesi A Blok NO: 36/53 MOBİLİYUM FURNİTURE MALL

Telephone: +90-507-790-2013

Email: info@tinellawood.com

The person to be delivered

Delivery address


Email / username

Name / Surname / Title



Email / username

The basic features (type, quantity, brand / model, color, number) of the Good / Product / Products / Service are published on the website of the SELLER. If the campaign is organized by the seller, you can examine the basic features of the product during the campaign. It is valid until the campaign date.
7.2. The prices listed and announced on the site are the sales price. Announced prices and promises are valid until updated and changed. The prices announced for a period are valid until the end of the specified period.

7.3. The sales price of the goods or services subject to the contract, including all taxes, is shown below.

Product Description Unit Unit Price Sub Total

(VAT included)

Shipping Amount


Payment Method and Plan

Delivery address

The person to be delivered

Billing address

Order date

Delivery date

Delivery method

7.4. The shipping fee, which is the shipping cost of the product, will be paid by the BUYER.

Name / Surname / Title




Email / username

Invoice delivery: With the order, invoice address during invoice order delivery

It will be delivered.

9.1. The BUYER accepts, declares and undertakes that he has read the preliminary information regarding the basic qualities of the product subject to the contract, the sales price and form of payment, and the delivery on the website of the SELLER, and that he has the necessary confirmation in the electronic environment. The receiver; It accepts, declares and undertakes to confirm the Preliminary Information electronically, before the establishment of the distance sales contract, the address to be given to the BUYER by the SELLER, the basic features of the ordered products, the price including the taxes, the payment and delivery information correctly and completely. .

9.2. Each product subject to the contract is delivered to the person and / or organization at the address indicated by the BUYER or BUYER within the period specified in the preliminary information section on the website, depending on the distance of the BUYER.
9.3. The SELLER performs the product subject to the contract in full, in accordance with the qualifications specified in the order, and if any, the warranty documents, user manuals with the information and documents required by the business, in accordance with the legal regulations, in accordance with the legal regulations, in accordance with the principles of integrity and integrity. accepts, declares and undertakes to act, to maintain and raise the quality of service, to show the necessary attention and care during the performance of the work, to act with caution and foresight.

9.4. The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining explicit approval before the contractual performance obligation expires.

9.5. If the SELLER cannot fulfill its contractual obligations in the event that the product or service subject to the order becomes impossible, the seller accepts, declares and undertakes that he / she will notify the consumer in writing within 3 days from the date of his learning, and return the total price to the BUYER within 14 days.

9.6. The BUYER accepts, declares and undertakes that he / she will confirm this Contract electronically for the delivery of the product subject to the Contract, and the SELLER’s obligation to deliver the product subject to the contract will be terminated if the product subject to the contract is not paid and / or canceled in the bank records for any reason.

9.7. In the event that the price of the contract product is not paid to the SELLER by the relevant bank or financial institution as a result of the unfair use of the credit card of the BUYER by the unauthorized persons after the delivery of the contractual product to the person and / or institution at the address indicated by the BUYER or the BUYER. He accepts, declares and undertakes that he will return it to the SELLER within 3 days at the shipping expense.

9.8. Communication, marketing, notification and other means of communication by means of letter, e-mail, SMS, phone call and other means through the address, e-mail address, fixed and mobile phone lines and other contact information specified by the SELLER on the site registration form or updated by him / her. has the right to reach the BUYER for other purposes. By accepting this agreement, the BUYER accepts and declares that the SELLER may engage in the above mentioned communication activities.

9.9. BUYER will inspect the goods / service subject to the contract before receiving; dents, broken, torn packaging etc. will not receive damaged and defective goods / services from the cargo company. The delivered goods / services will be deemed to be undamaged and intact. Careful protection of goods / services after delivery belongs to the BUYER.

9:10. If the BUYER and the credit card holder used during the order are not the same person or before the product is delivered to the BUYER, if the security deficit related to the credit card used in the order is detected, the SELLER shall provide the identity and contact information of the credit card holder, the statement of the credit card used in the order from the previous month. or the cardholder may request from the bank to present the letter indicating that the credit card belongs to him. The order will be frozen until the BUYER obtains the information / documents subject to the request, and if the mentioned requests are not met within 24 hours, the SELLER has the right to cancel the order.

9:11. The BUYER declares and undertakes that the personal and other information provided by the SELLER when signing up to the website of the SELLER is true, and that the SELLER will immediately compensate for any damages due to the fact that this information is contrary to the truth, in cash and in advance.

9:12. The BUYER accepts and undertakes to comply with the legal regulations and not to violate them while using the website of the SELLER. Otherwise, all legal and criminal liabilities that will arise will bind the BUYER completely and exclusively.

9:13. The BUYER may not use the SELLER’s website in any way to disrupt public order, to violate public morality, to disturb and harass others, to violate the material and moral rights of others. In addition, the member cannot take action to prevent or force others to use the services (spam, virus, trojan horse, etc.).

9:14. The member who violates one or more of the items listed in this contract is criminally and legally responsible for this violation and will keep the SELLER free from the legal and criminal consequences of these violations. Also; Due to this violation, the SELLER reserves the right to request compensation in case the event is brought to the legal field, since the membership agreement against the member is not complied with.

Return Policy

Returns & Exchanges

We want to deliver the highest quality products to our clients. However we know that for whatever reason, things sometimes just don’t work out.  If you aren’t satisfied with your purchase, let us know within 48 hours of receiving your item and we’ll make every effort to make things right. All claims filed after 48 hours will not approved.

Item made by order or customized cannot be returned as it is a final sale item. The rest of the product can be returned and requires the customer pay for the return shipping cost plus a restocking fee (it is typically 25% but may vary).

Damaged Items

We offer a money back or discount guarantee on all merchandise that is damaged in transit, however damage claims must be received within 48 hours of item arriving.  All shipments must be accepted. Please let us know immediately by phone or email and share with us the following information:

  1. Digital snapshots of the damaged product and and also the crate/packaging/ boxes so that we can understand how the damage happened and prevent future items from incurring similar damages.  All images are mandatory for processing a damage claim.  Damage claims without documented images unfortunately will not be reviewed.
  2. Share with us the reason for return as it relates to shipping damages or manufacturing defect.  Any additional details that may help us understand the problem are also helpful and welcomed.

In certain instances, we may request a furniture repair medic to come to you and repair the damages in the comfort of your own home.  If the damages are beyond repair, we will ship out a replacement item immediately or credit you for the merchandise.

Refund policy

If you are not entirely satisfied with your purchase, we’re here to help.


You have ​15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item.  Any damage to the item in return transit can cause your return to be denied. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non ​refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.